Privacy Policy

FundiAI (Pty) Ltd 

Registration: 2025/739927/07 | 16 Middel Street, Kuilsrivier, Cape Town, 7580 

Website: www.fundiai.co.za | Email: info@fundiai.co.za | Tel: 063 736 9445 

Version 1.0 | Effective: 1 June 2026

1. Introduction 

FundiAI (Pty) Ltd (“FundiAI”, “we”, “us”) is committed to protecting the privacy and personal information of all persons who visit our website or use our services. This Privacy Policy explains how we collect, use, share, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). 

By visiting www.fundiai.co.za or engaging our services, you confirm that you have read and understood this Policy. 

2. Who Is Responsible for Your Information? 

FundiAI (Pty) Ltd is the Responsible Party under POPIA for personal information collected through our website and business activities. 

Information Officer: Dewald van Rensburg 

Email: d@fundiai.co.za | Telephone: 063 736 9445 | Address: 16 Middel Street, Kuilsrivier, Cape Town, 7580 

3. What Personal Information We Collect 

3.1 Website Visitors 

  • Browser type, device type, IP address, and approximate location (via analytics tools such as Google Analytics). 
  • Pages visited, time spent on pages, and referral sources. 
  • Cookie and tracking data (see Section 9 below). 

3.2 Contact Enquiries 

  • Name, email address, phone number, and business name when you contact us. 
  • The content of your message or enquiry. 

3.3 Service Clients 

  • Business and contact details (name, company name, registration number, address, email, phone). 
  • Social media account access tokens when you link Facebook or Instagram for Poppie services. 
  • Website credentials and hosting details when you engage Chad for website services. 
  • Business content: product descriptions, logos, brand assets, and company information for content creation. 
  • Communication records (emails, WhatsApp messages) related to your service. 
  • Invoice and payment records. 

3.4 Payment Information 

We do not store credit card or full banking details. Payments via EFT are reconciled by payment reference. Card/instant EFT payments are processed by PayFast under their own privacy policy. We are not responsible for PayFast’s data handling practices. 

3.5 Social Media Platform Access 

For Poppie clients, we access your Facebook and/or Instagram accounts via Meta Business Suite or authorised APIs to schedule and publish content on your behalf. We access only what is necessary to deliver the service you have subscribed to. 

4. Why We Collect and Use Your Information 

  • To deliver the services you have engaged us for (social media management, website services, content creation, and other FundiAI offerings). 
  • To communicate about your project, service progress, approvals, and support. 
  • To process and reconcile payments. 
  • To improve our website and services using aggregated analytics data. 
  • To send marketing communications about new features or promotions, where you have opted in or where permitted by law. 
  • To comply with legal obligations under POPIA, PAIA, and other applicable legislation. 
  • To protect the security and integrity of our systems and services. 

5. AI Tools and Third-Party Processing 

FundiAI uses AI tools to assist with content creation, drafting, analysis, and service delivery. Important disclosures: 

  • AI tools used may include tools provided by Google (Gemini), OpenAI, Anthropic, and similar providers. The tools used may change over time. 
  • Data minimisation: We do not upload unnecessary personal information to AI tools. Where AI tools are used, we aim to use anonymised or business-level information only. 
  • AI tools operate under their own terms of service and privacy policies. FundiAI is not responsible for those providers’ data handling practices, which may include cross-border data processing. 
  • AI-generated content may be included in deliverables. Clients remain responsible for reviewing and verifying all AI-generated content before publication. 

6. Who We Share Your Information With 

  • Service providers and operators (cloud hosting, email, analytics, scheduling, project management tools) processing data on our behalf under written agreements. 
  • PayFast, for payment processing. 
  • AI tool providers, to the minimum extent necessary to deliver services (see Section 5). 
  • Meta (Facebook/Instagram), where you have authorised account access for social media services. 
  • Professional advisers (accountants, lawyers, auditors) where necessary, bound by confidentiality. 
  • Regulatory authorities or law enforcement, where required by law. 

We do not sell personal information to third parties. 

7. Cross-Border Data Transfers 

Some third-party tools we use (AI tools, cloud storage, analytics, communication platforms) may process data outside South Africa. Where cross-border transfers occur, we rely on appropriate protections such as contractual agreements, provider terms, and data minimisation. We only transfer personal information internationally where a lawful basis exists under POPIA. 

8. Data Retention 

  • Client service records: retained for the duration of the service and a reasonable period thereafter (typically 5 years) for legal and business purposes. 
  • Invoice and financial records: as required by the Income Tax Act and tax regulations (typically 5 years). 
  • Website analytics: as per the analytics tool’s retention settings (typically 14–26 months). 
  • Contact enquiries: up to 2 years, or longer if a service relationship develops. 

When personal information is no longer required, it is securely deleted or de-identified. 

9. Cookies 

Our website uses cookies and similar tracking technologies. We use cookies to: 

  • Enable website functionality and remember your preferences. 
  • Analyse website traffic and user behaviour. 
  • Support marketing where applicable. 

You can manage cookie preferences through your browser settings or the cookie consent banner on our website. Disabling certain cookies may affect website functionality. We use cookies from providers including Google Analytics and WordPress. 

10. Security 

We implement reasonable technical and organisational security measures including: 

  • Access controls and role-based permissions. 
  • HTTPS on our website. 
  • Multi-factor authentication (where available and practical) on systems holding personal information. 
  • Responsible credential management and secure storage. 

No system is perfectly secure. If you believe your information has been compromised, please contact us immediately at info@fundiai.co.za. 

11. Your Rights Under POPIA 

As a data subject, you have the right to: 

  • Access the personal information we hold about you. 
  • Request correction of inaccurate or incomplete information. 
  • Request deletion or destruction of your information (subject to legal retention requirements). 
  • Object to the processing of your information in certain circumstances. 
  • Withdraw consent where processing is based on consent (without affecting lawfulness of prior processing). 

To exercise your rights, contact our Information Officer at d@fundiai.co.za. If you are dissatisfied with our response, you may lodge a complaint with the Information Regulator: 

Information Regulator (South Africa) 

Website: www.inforegulator.org.za | Tel: 010 023 5200 | Toll-free: 0800 017 236 | Email: enquiries@inforegulator.org.za 

12. Children’s Privacy 

Our services are directed at businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly. 

13. Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party sites you visit. 

14. Updates to This Policy 

We may update this Policy from time to time. We will publish the updated version on our website with the effective date. Continued use of our website or services after the effective date constitutes acceptance of the updated Policy. 

15. Contact Us 

FundiAI (Pty) Ltd — Information Officer: Dewald van Rensburg 

Email: d@fundiai.co.za | info@fundiai.co.za 

Phone: 063 736 9445 | Address: 16 Middel Street, Kuilsrivier, Cape Town, 7580